Maybe Chatbots Shouldn’t Get to Say ‘I’ or ‘Me’

Key points

• Sherry Turkle, a long-time researcher of how people use computers, has written a new book warning that reliance on chatbots threatens human connection.
• In an interview with Steven Levy, she said the shift in her approach came after pandemic-era interviews, where people told her they wanted to spend time with their chatbots rather than with family.
• Turkle said she believes chatbots should not use the first person, and that they should not replace human conversation or psychotherapy.