Telco complaints fall 6.5 per cent, but compensation claims surge 60 per cent: Report

Key points

• Complaints about phone and internet providers fell 6.5 per cent in 2025-26 to 53,834, according to the Telecommunications Industry Ombudsman. Claims for compensation rose sharply, with financial loss claims up 60.7 per cent.
• Mobile phone problems made up 46.2 per cent of complaints. The Ombudsman is calling for minimum reliability standards and baseline compensation.
• It also wants powers to handle complaints about digital platforms, where more than 1100 people sought help, a 70 per cent rise.