Insurer underpaid hundreds of NSW accident victims in 'mind-blowing' error

Key points

• NRMA Insurance is repaying hundreds of people injured in motor vehicle accidents after incorrectly calculating some compulsory third party benefits since 2019. The error was spotted by a lawyer, not the insurer or the state regulator.
• The insurer first estimated about 700 people were underpaid, later revising that to 400, and has identified a further group owed interest. Greens MP Abigail Boyd criticised the insurer's failure to detect the error.
• The State Insurance Regulatory Authority says it will decide its response once its investigation is complete.