These execs think voice AI hasn’t reached its ChatGPT moment yet

Key points

• Executives say voice AI has not yet reached its ChatGPT moment, despite heavy investment and frequent releases. PolyAI chief technology officer Shawn Wen said full-duplex models, which can speak while listening, have been developed, but reasoning must become faster for conversations to feel natural.
• Otter chief marketing officer Alex Gay said accurate speech recognition is vital, since transcription errors undermine follow-up actions and erode trust.
• Both executives stressed that voice tools should make clear to people that they are speaking with, or being recorded by, an AI.